Strategies that elevate
3E
3E
Working with clients across industries, we focus on three core tenants of optimal customer experience.
3E
3E
3E
- Empathy – putting yourself in your customer’s shoes
- Efficiency - make the customer experience as smooth as possible
- Effectiveness - demonstrate value to customer at each stage of their journey
SOME OF OUR SERVICES AT WORK ACROSS CUSTOMER STAGES
pre-sale
post-sale
pre-sale
- Journey mapping that uses empathetic approach to identify key customer moments
- Product/service analysis for efficient customer acquisition planning
- Market/competitor research that supports effective go-to-market strategies
sale
post-sale
pre-sale
- Mystery shopping that uses empathetic process to model customer experience
- Action planning for efficient sales process
- SWOT/PEST analysis for effective sales performance
post-sale
post-sale
post-sale
- Customer interview/focus groups that center on empathetic listening
- Real-time sentiment analysis to design and maintain efficient customer support
- Predictive analytics to drive effective customer retention and optimize customer churn
our approach (3e with you)
We seek to augment your current team through empathy:
We deliver proven and effective services in a simplified fee model:
We help you efficiently explore questions and get answers:
- We listen to you and your team.
- We work to understand your business.
- We deliver expertise at a fraction of the cost.
We help you efficiently explore questions and get answers:
We deliver proven and effective services in a simplified fee model:
We help you efficiently explore questions and get answers:
- Many business leaders we meet with say they need quick, actionable answers. We deliver data-driven and management-ready services quickly so you can take action quickly.
- A project that has data collected already and entails 3 services can be delivered in less than 30 days.
- A project that requires data collection and entails 5 or more services can span 3 months.
We deliver proven and effective services in a simplified fee model:
We deliver proven and effective services in a simplified fee model:
We deliver proven and effective services in a simplified fee model:
- 50+ years of market research, go-to-market execution, and customer experience consulting.
- We provide a flat fee for the project based on the agreed-upon requirements.
- Ongoing retained services available at fraction of cost of full-time employed resources.
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